Modernize ADA Eligibility — Build a More Inclusive Tomorrow
A modern, accessible and intelligent ADA paratransit eligibility solution that simplifies the entire process — from application and service area verification to determination, communication and renewal.
Accessible for All
Compliant & Secure
Efficient Workflows
Better Service for Your Community
FROM PAPERWORK TO PROGRESS
A Better Way for Applicants and Agencies
Replace manual paperwork, phone tag and spreadsheets with a streamlined, digital workflow. IntelliTransit brings together applicants, coordinators, medical reviewers and agency leadership — all in one secure, easy-to-use platform.
The Traditional Way
- Paper applications and manual data entry
- Time-consuming service area research
- Phone calls, voicemails and missed follow-ups
- Spreadsheets to track deadlines
- Manual interview scheduling
- Manually creating letters and notices
- Difficult renewal tracking
With IntelliTransit
- Online applications and guided workflows
- iSAL service area intelligence
- Automated communications (text, email, phone)
- Built-in timelines and compliance tracking
- Shared interview scheduling
- Automated correspondence (mail merge)
- Renewal and ongoing eligibility management
THE ADA ELIGIBILITY JOURNEY
From Application to Ongoing Access
Know the Service Area Before the Application Begins
Applicants simply enter an address and iSAL uses current transit data to verify service area eligibility (including ADA ¾ mile requirements) and guide them to the correct provider.
- Fast, accurate service area validation
- Powered by frequently refreshed transit data
- Provider recommendations when outside service area
- Simple and user-friendly experience
A Simple, Accessible Applicant Experience
- Start a new application
- Save and resume anytime
- Renew an existing eligibility
- Check application status
- Multi-language support
- Accessibility tools (font size, contrast, dyslexia-friendly)
Keep Applicants Informed at Every Step
Automated, multi-channel communications.
- Text / SMS (most popular)
- Email (automated updates)
- Phone (log calls & notes)
- Status portal for applicants
- Templates and automated notifications
Give Coordinators Their Time Back
- Shared interview schedules
- Interview capacity and availability
- Coordinator assignment
- Document management
- Automated correspondence
- Real-time status updates
- Dashboard and operational reporting
Generate Determination Correspondence
Create approval, denial, conditional or other letters using mail merge templates.
- Approval letters
- Denial letters
- Conditional / limited term
- Renewal notices
- Other configurable templates
- Automatically saved to case history
Stay Ahead with Renewal Management
Proactive tracking and reminders.
- Upcoming renewal alerts
- Configurable renewal windows
- Reactivation of inactive cases
- Applicant notifications
- Renewal workflow and reporting
COMPLIANCE BUILT IN
The System Remembers the Rules. Your Team Focuses on the Applicant.
Configurable workflows automatically track key timelines, apply business rules, and help keep your agency compliant with ADA regulations.
Processing Windows
Medical Verification
Determination Rules
Inactive / Reactivation
Renewal Timelines
Audit Trail & Reporting
Everything your agency needs in one integrated solution.
Built for the Entire Eligibility Lifecycle
Accessible Applicant Experience
- Online applications
- Multilingual support
- Assisted completion
- Status checking
iSAL Service Area Intelligence
- Address-based lookup
- 3/4 mile validation
- Provider guidance
- Live transit data
Rules-Aware Case Management
- Timelines & alerts
- Determination workflows
- Abandonment handling
- Renewal tracking
Coordinator & Interview Management
- Shared schedules
- Interview capacity
- Rescheduling & reminders
- Team coordination
Communications & Correspondence
- SMS, email, phone
- Automated notifications
- Mail merge letters
- Complete history
Reporting & Audit
- Operational dashboards
- Compliance reporting
- Export & audit logs
- Data-driven decisions
Ready to Modernize Your ADA Eligibility Process?
Let’s discuss how IntelliTransit can help your agency reduce administrative burden, improve compliance and serve your community better — with a solution built for today and tomorrow.