ADA & Title VI Complaints Management

The ADA & Title VI Complaints Management module in iTMS enables transit agencies to efficiently handle passenger discrimination complaints while ensuring full compliance with federal regulations. This secure, streamlined system allows users to submit complaints via public-facing forms, which are then seamlessly tracked and managed through an internal case resolution workflow.

Key Features:

• Easy Online Complaint Submission – User-friendly, multilingual public forms.
• Automated Case Management – Assign, track, and resolve complaints efficiently.
• Real-Time Status Updates – Keep complainants informed throughout the process.
• Compliance & Reporting– Meet ADA & Title VI regulatory requirements effortlessly.

Stay compliant and improve passenger trust with iTMS